Rippr Terms and Conditions of Use
You are reading a legal document that is the agreement between you, the Consumer (whom we refer to as "you" or "your" or "Rippr user" in this document) and us. We are RIPPR LIMITED and we are the owner of www.rippr.co.nz (the website). In this document we refer to ourselves as "Rippr", "we" or "us" or "our". You acknowledge that by accessing and using this Website you agree to be bound by the following terms and conditions (Terms). Please read these Terms carefully. If you do not accept these Terms, please refrain from using this Website. By continuing to access the Website you agree to be bound by these Terms. We hold the rights to modify amend or change these terms. It is your responsibility to check from time to time to see if these Terms have changed or not.
1. Intended meanings of certain words and definitions
  1. "Content" means any software, data, information, pictures, graphics and other materials published or made available on our website, including the content generated by you and/or a Third Party.
  2. "Sign up Form" means the registration form for becoming a Rippr user to avail services and products offered on Rippr, attached to these Terms and Conditions.
  3. "Rippr Campaign" means the online space on our website run by a Rippr Campaign Owner, where users come together buying with New Zealand Dollars products/services of Rippr Campaign Owner and by doing so get rewarded with Rippr Rewards Dollars.
  4. "Rippr Crowd Owner" is the participating merchant who runs a Rippr Campaign on our website.
  5. "Rippr Reward Dollars" means the virtual currency given to you in exchange to your New Zealand Dollars spent collectively in a Rippr Campaign.
  6. "Cap"" means the minimum amount of New Zealand Dollars you must spent in a Rippr Campaign.
  7. "Available Balance" means the amount of Rippr Rewards Dollars in Your Rippr Account per Rippr Campaign Owner.
  8. "Redemption Time" means the time period within which you are able to redeem your available Rippr Rewards Dollars.
  9. "Website" means www.rippr.co.nz and any subsidiary microsite.
2. Operation of Website
  1. How it works?
    Rippr is the online platform that unites buyers of/for a designated Merchant by building, retaining and increasing crowds around (the Merchant) while increasing their purchasing power. Rippr service consists of us identifying Merchants who are willing to reward their customers with Rippr Rewards Dollars if certain amount of NZD is spent collectively in their Rippr Campaigns. We work with the Merchants to agree to open Rippr Campaigns, which we believe will appeal to Rippr Users and then promote these Campaigns to them. The Users can redeem their available Rippr Rewards Dollars only from the Merchant who owns the Rippr Campaign and at the time of redemption Rippr Rewards Dollars serve as cash on the 1:1 ratio (1 RRD = 1 NZD). The Rippr Website is the platform through which we offer this service.
  2. Registration
    1. Rippr is free to join.
    2. By participating as a Rippr user, you agree to comply with these Terms and Conditions, as varied from time to time.
    3. Rippr may terminate or suspend your account, without notice and for any reason, including if you:
      • Fail to comply with these Terms and Conditions; or
      • Supply any misleading information or make any misrepresentations to Rippr or to any other connected party in Rippr Programme; or
      • Abuse or fraudulently use any part of Rippr service/s; or
      • Die or become bankrupt
    4. If a Rippr Account has not been used by the Rippr registered user to participate in any Rippr Crowd and/or redeem any Rippr Reward Dollars for a continuous period of 3 months, the Account will be deemed inactive and its use will be suspended.
    5. While registering for services on our website you must provide to us your full name, your valid email address and your own mobile phone number which cannot be changed or used by someone else once registered.
    6. At the time of registration a 4 digits confirmation code will be generated and communicated to you via SMS.
    7. The confirmation code will enable you to process the registration, choose a password and PIN and activate your Rippr account.
    8. To be able to use the Rippr Account and redeem your available Rippr Reward Dollars, you will need to use your registered mobile number and the 4 digits registered chosen PIN, these will serve as your identification at the time of redemption.
    9. After registration you can login on our website by using the registered email address and password at any time to check balances, transaction history, and personal details.
    10. You can change your password and PIN at any time.
  3. Password/PIN security
    1. It is your responsibility to keep your registered password and pin details secure.
    2. It is your responsibility to update/change your Password/PIN if you become aware that they are or may be known by another person. If there has been an unauthorized access to your account, you are held responsible for it if that misuse happened before you inform us and advise us to freeze your account.
    3. You may be liable for some or all loss from unauthorized redemption of your Rippr reward dollars if you have breached these Terms and Conditions for example (but not limited) by doing the following:
      • Keeping a written or electronic record of your Password/Pin or
      • Keeping your Password/PIN in a form that can be readily identified as a password/pin
      • Disclosing or failing to take all reasonable steps to prevent disclosure of your Password/pin to anyone whether family or those having apparent authority, including merchant staff or allowing any person to use your pin and/or online password
      • Having unreasonably delayed telling us that your account has been accessed without your authorization or that your Password/PIN has been disclosed or otherwise compromised
      • Electing an unsuitable Password/PIN
      • Using a computer or device that does not have appropriate protective software and operating system installed and up to date
      • Failing to take reasonable steps to ensure that the protective system such as virus scanning, fire wall, anti-spyware operating system and anti-spam software on your computer are up to date
      • Leaving your computer unattended when logged onto Rippr website
    4. We reserve the right to request access to your computer or device in order to verify that you have taken all reasonable steps to protect your computer or device and safeguard your secure information in accordance with these Terms and Conditions. If you refuse our request for access then we may refuse your claim.
  4. Getting Rippr Rewards Dollars
    1. Rippr Reward Dollars will be transferred to your Rippr Account in accordance to the Cap deposit made by you in a Rippr Campaign.
    2. The total amount of Rippr Reward Dollars per Rippr user per crowd is the amount of Cap spent in store times the percentage of extra value given.
    3. You can check on rippr.co.nz the amount of your Rippr Rewards Dollars at any moment.
    4. When the required Cap is spent in store, we will notify you by e-mail confirming your participation in the Rippr Crowd of the chosen Merchant. When the campaign closes we will notify you again via e-mail confirming the final amount of Rippr Reward Dollars awarded to you.
  5. Redeeming Rippr Reward Dollars (RRDs)
    1. Redeeming RRDs requires you to check in the Rippr store with your Rippr App or communicate verbally and personally type your PIN into the Rippr redemption tablet/device when making purchases for goods or services from Rippr Merchant.
    2. In order to pay with Rippr Reward Dollars, you must notify the Rippr Merchant that you are a Rippr user before the goods are scanned and transaction is concluded.
    3. Rippr Reward Dollars available in your account in relation to the Rippr Merchant you are redeeming from can be redeemed ONLY at the Rippr Merchant who awarded them, via the Rippr redemption tablet/device as whole or part payment for purchasing goods or services sold by that Rippr Merchant.
    4. Rippr Reward Dollars are redeemable at the rate of 1:1 (1 Rippr Reward Dollar to 1 New Zealand Dollar) according to the Merchant prices at the time of redemption.
    5. When the transaction is processed, the Rippr Reward Dollars redeemed will be instantly deducted from your Rippr Account channelled to that particular Rippr Crowd Owner.
    6. Rippr users are unable to withdraw any of their Rippr Reward Dollars in cash by any means and the Rippr Rewards Dollars must be used only for purchases.
  6. Conduct of Use
    1. You agree not to do any of the following (either directly or indirectly) while using the Website:
      • Hack into any part of our Website/software or the Rippr redemption tablet/device software;
      • Transmit any unsolicited advertising, promotional materials or any other forms of solicitation, unless expressly authorized by us;
      • Breach any applicable law or regulation; or
      • Engage in any other conduct that we may advise that we consider (in our absolute discretion) breaches the Terms or is otherwise inappropriate for the Website.
  7. Subscriber terms
    1. If you wish to receive email communications about Rippr Crowds you will need to agree to the following Subscriber Terms
      • We require you to provide an email address in order to subscribe to our Website.
      • You accept to be bound by these terms on which our Website may be used. • You accept to receive email communications from us about Rippr crowds including those advertised on the Website.
      • You can opt-out of receiving email communications from us at any time by clicking the unsubscribe link in the email
      • You or we may terminate this agreement at any time. Without limiting the foregoing, we have the right to immediately terminate any subscriptions in the event of any conduct by you which we, in our sole discretion, consider to be unacceptable, or in the event of a failure by you to comply with any of these Subscriber Terms or other Rippr Terms.
      • You agree that we may disclose your personal information (including but not limited to your name and contact details) to the relevant authorities, any Internet service provider that you use to access our Website, and/or the applicable intellectual property rights holders (or their representatives) if we consider you are infringing the intellectual property rights of any person.
      • We may also disclose any information we consider in our absolute discretion we are required to in order to satisfy any applicable law, regulation, legal process or government request.
      • We reserve the right to change, alter or modify these Subscriber Terms at any time.
      • These Subscriber Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the jurisdiction of the courts of New Zealand.
3. Website Content
  1. Rippr is a distributor and not a publisher of content supplied by third parties including merchants and other third party users of the Website.
  2. Rippr does not endorse, warrant or make any representation about any Third Party Content transmitted via or posted on our Website and you acknowledge that we have not independently verified any of the information contained in the Third Party Content.
  3. We do not take any responsibility for the Third Party Content or for any inaccuracy or omission contained in it.
  4. We do not control and therefore are not responsible for any communication between you and any other user of the Website (including Merchants) that may have been initiated as a result of use of the Website.
  5. The views expressed in Third Party Content may not be our views. While we will endeavor to monitor Third Party Content and exercise editorial control where possible, you acknowledge that you use and rely on the Third Party Content obtained through this Website at your own risk.
  6. Rippr may refuse to post or edit or remove any Content that in our absolute discretion, we consider will breach the Terms or is otherwise inappropriate for this Website
  7. All content provided by us is solely for informational purposes and we do not warrant or make any representation about any such Content.
  8. You understand and agree that any Content downloaded or otherwise obtained through the use of this Website is done at your own discretion and risk and that you will be solely responsible for any and all damage to your computer system or loss of data.
  9. We have the right at any time and without notice to remove, amend and/or vary any of the Content which appears on the Website or cease operating the Website in whole or in part.
4. Liability and Law
  1. The New Zealand Consumer Guarantees Act 1993 may imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified. These Terms must in all cases be read subject to those statutory provisions.
  2. Subject to the above paragraph you expressly understand and agree that we make no warranties that:
    • This Website will meet your requirements; or
    • This Website will operate uninterrupted, secure or error–free.
  3. We exclude all responsibilities in relation to the Goods and/or Services supplied/offered by the merchants (Ripper Crowd Owners). If any issue does arise, you will have recourse directly against the Merchant (Rippr Crowd Owner).
  4. You are responsible for monitoring your Available Balance for any error relating to purchases made, and contributions made to your account.
  5. If any error regarding purchases made with, or contributions made to your account has occurred, you must notify us within 5 business days from the date on which the error occurred.
  6. Any unauthorised redemption (a redemption not made by you) that takes place before you have notified us that your account has been stolen will be deducted from your Available RRD Balance as the Rippr Reward Dollars are instantly deducted from your Rippr Account at the time of redemption from the Rippr Crowd Owner.
  7. Rippr Website may include links to other websites not owned by us. If you visit a linked website you will be subject to the terms of that website and any dealing will be solely between you and that other website. These links do not imply our endorsement of that other website or product or service being advertised (as applicable) or any association with their operators unless this is specifically stated on the Website.
  8. If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.
  9. Where any dispute arises between you and another user of the Website (including any Merchant) you agree in good faith to use best endeavours to attempt to resolve the dispute amicably through negotiation or other informal means before pursuing any further formal action. You acknowledge that we will not be a party to any such dispute.
  10. These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the jurisdiction of the courts of New Zealand.
5. Intellectual Property
  1. You acknowledge that any content displayed or made available through the Website is our exclusive property or used with the express permission of the copyright and/or trademark owner. No content may be reproduced, published or transmitted without our prior written consent. Copyright, trademark or other intellectual property right infringement may result in civil and/or criminal penalties.
  2. "Rippr" is our trademark. All rights in respect of this trademark are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.
6. Privacy and Personal Information
  1. Please refer to Privacy Policy
If you have any questions or concerns in relation to our website or these Terms, please Contact Us support@rippr.co.nz